Terms & Conditions

Hyperbaric House – Terms & Conditions

Effective Date: 19 November 2025
Contact: [email protected]

Welcome to Hyperbaric House. By booking or attending any sessions with us, you agree to the following Terms and Conditions:

1. Bookings and Payments

1. All sessions must be booked in advance via our website, email, or phone.

2. Payment is required at the time of booking unless otherwise agreed.

3. Prices are subject to change without prior notice.

4. We reserve the right to cancel or reschedule sessions due to unforeseen circumstances; clients will be notified promptly.

2. Cancellations and Refunds

1. Cancellations must be made at least 24 hours in advance.

2. Cancellations within 24 hours may incur a fee or forfeit of the session cost.

3. Refunds are at the discretion of Hyperbaric House and will be processed via the original payment method.

3. Health and Safety

1. Hyperbaric Oxygen Therapy and Red Light Therapy are non-invasive wellness treatments.

2. Before your first session, clients must complete a health questionnaire and disclose any medical conditions.

3. Certain medical conditions may prevent safe use of HBOT, including but not limited to: untreated pneumothorax, recent ear surgery, severe respiratory or cardiac conditions, and pregnancy.

4. Clients must follow all instructions provided by Hyperbaric House staff during sessions.

5. Hyperbaric House reserves the right to refuse treatment to anyone deemed at risk.

4. Weight, Size, and Mobility Restrictions (Hyperbaric Chamber)

1. The soft-shell hyperbaric chamber has a maximum safe weight limit of 136 kg (300 lbs).

2. The chamber also has size and space limitations; clients must be able to comfortably fit inside without forcing the chamber doors or compromising safety.

3. Clients exceeding the chamber’s weight or size limits may not be allowed to use the chamber, as this could damage the equipment or create safety risks.

4. Clients must have sufficient mobility and a good range of flexibility to safely get in and out of the chamber and sit comfortably during the session without assistance.

5. Hyperbaric House staff reserve the right to assess suitability upon arrival and refuse access if the client cannot safely use the chamber, regardless of declared weight or size.

5. Use of Electronic Devices

1. For safety reasons, phones, watches, and electronic devices are not permitted inside the hyperbaric chamber.

2. Phones and personal devices may be used during Red Light Therapy sessions.

3. Hyperbaric House reserves the right to conduct its own risk assessment of any device brought on-site and may restrict use if it is deemed unsafe for the session environment.

6. Client Conduct and Personal Hygiene

1. Clients must behave respectfully and follow all staff instructions.

2. Hyperbaric House reserves the right to terminate sessions without refund if a client behaves inappropriately or dangerously.

3. Clients are expected to maintain good personal hygiene. Strong odors from perfume, cologne, or body odor may interfere with the comfort of other clients and the therapy environment, and may result in refusal of service if necessary.

7. Liability

1. Hyperbaric House, its owners, and staff are not liable for any adverse reactions unless caused by negligence.

2. All therapies are intended for wellness purposes and are not a substitute for medical advice or treatment.

3. Clients assume full responsibility for any personal effects brought on-site.

8. Privacy

1. Client information will be kept confidential and handled in accordance with GDPR regulations.

2. Contact details may be used to provide session reminders, promotional offers, or updates.

9. Changes to Terms

1. Hyperbaric House reserves the right to update these Terms and Conditions at any time.

2. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

Contact Us
For any questions or concerns regarding these Terms and Conditions, please email: [email protected]